We Need Some Time to Review Your Request

To say that customer reviews are powerful is an understatement.

A few sentences in a review can take more than influence on consumers than an entire website. A difference of one star—or fifty-fifty a half-star—tin can be all it takes for a shopper to choose a competitor over you. Not to mention that reviews are the acme local SEO ranking factor.

But in order to get those sentences or that extra star, you need to ask your customers for reviews. This can feel awkward or self-serving, but the truth is that people mostly beloved to share their opinions; they just need that extra nudge.

In this guide, I'm going to prove you why and how to ask for customer reviews in a variety of scenarios—with examples and templates to make your life easier!

Table of contents

• Why ask for reviews?
• How to inquire for reviews in person
• How to ask for reviews over the phone
• How to inquire for reviews via text
• How to ask for reviews with email
• How to enquire for reviews mail service-purchase
• How to ask for reviews with your website
• How to ask vendors for reviews
• How to ask for reviews on social media
  
• How not to ask for reviews
• Last tips on asking for reviews

Why inquire for reviews?

You tin can already adjure to the ability of client reviews from your own shopping experiences. Recall about the number of times you've called a business either considering of what its reviews said or simply because it had reviews. Or mayhap you were never on the contend at all, considering you knew exactly what you wanted to purchase because y'all heard great things about it from someone y'all know.

The fact of the matter is, what other people take to say about your business carries more weight than what yous take to say about your business, even if they are complete strangers. Not convinced? Consider these online review stats:

• 84% of consumers trust online reviews equally much as personal recommendations.
• Improving your review star rating by 1.v could equal xiii,000 more leads.
• Every 1-star increase in a Yelp rating leads to a v-9% increase in revenue.

If that is not enough to get yous to leave your comfort zone and start collecting reviews for your ain business, here are some more than stats that might give you the boost you need:

• Consumers are willing. A BrightLocal study showed that 76% of those who are asked to leave reviews go on to do and so.
• Consumers notice reviews helpful. In a study conducted by Podium, 93% of consumers said that online reviews for local businesses are as helpful as product reviews on sites like Amazon.
• Consumers seek out reviews. According to BrightLocal, 98% of consumers read online reviews for local businesses.

How to ask customers for reviews

Whether you're looking to get more Google reviews, improve your Yelp ratings, get v stars on Facebook, or ramp up your Amazon reviews, at that place are a variety of ways to ask for them, including:

• In person
• Over the phone (or via text)
• Through your website (ideally, a reviews folio)
• Via email (e-mail nail, personal email, company email, electronic mail signatures)
• Via social media (direct message or post)
• Via cheers pages
• On receipts/invoices
• More

We'll be covering all of these and more than in this mail, but retrieve that you don't take to stick with but one method of request customers for reviews. In fact, you lot should take a few strategies running at one time to ensure a steady stream of feedback is coming in most your concern. Multiple and recent reviews help earn you lot more trust from customers and also help your business concern to rank higher in search results
.

How to ask for a review in person

Asking for a review in person can exist intimidating, but it is the virtually constructive arroyo. If the opportunity presents itself, seize it!

Enquire in response to praise

The easiest scenario would be that of a customer who approaches y'all with unsolicited praise. In this case, express your appreciation for their taking the time to provide the feedback, so make the suggestion. For example:

Happy customer: [singing your praises]

You: That is so great to hear. We really try our best to [do what you're being praised for]. And thank you so much for taking the fourth dimension to share your feedback.

Customer: For sure, cheers for providing such great service!

You lot: Y'all know, if you lot could write what you just said in a review on [platform], that would be awesome. Those kinds of comments actually assist prospective customers to experience more confident in choosing us.

Client: Sure!

You: Do you know how to do information technology?

Create opportunities with conversation

You don't have to expect for a customer to come to you lot to enquire them for a review. More often than not yous'll demand to strike up a conversation with them that volition provide the opportunity. You can do and then by asking questions well-nigh their experience with your store, services, or products upon checkout. Good questions include:

• Did you discover everything you were looking for today?
• Is this your kickoff time [using the production you're about to purchase]?
• How is that [production you're purchasing]? I've tried [a similar product] but I accept nevertheless to effort this one for myself.
• I promise you had a practiced experience with u.s.a.…anything we could improve or that yous liked?

Don't force it

Important: Don't ask for a review upon a customer'south first positive remark near your business organization. This will render your conversation ingenuine and you will come off equally not caring about their feel only rather simply nigh getting the review. Reviews improve your reputation, merely you won't get any (and your reputation will plummet) if you don't ask in the right mode.

Instead, get a read on the customer. If their response is curt and indicative that they don't feel like talking, don't strength it. If they answer positively and offer more than information or feedback, continue the chat. Equally information technology comes to a close, ask them for the review. For instance:

"Well hey, cheers for the feedback. Nosotros dearest sharing that kind of stuff with potential customers and so they can feel more confident about choosing us. If yous're comfortable with it, it'd be awesome if y'all could share any of what you said to me in a [platform proper noun] review."

How to ask clients for reviews over the telephone

If you own or operate a business that is customer support-heavy, you and your employees can find plenty of opportunities to inquire clients for reviews over the phone. But choose who you're asking wisely. If you lot've just helped a client through a long or difficult trouble, it's probably not best to enquire them for a review.

Notwithstanding, if you take a self-proclaimed satisfied customer (ideally if they limited gratitude for your help), this is a great fourth dimension to enquire for a review.

"I'm glad we were able to help you today and we and so capeesh your business. If you accept the time and wouldn't mind, we'd love it if you shared this experience on [review platform of your selection]. People actually like to see that they'll get the back up they demand should an event with our services arise, customer accounts, of form, are the best mode to bear witness that."

You'll brand your client feel appreciated and valued which not only increases customer loyalty but will also increase the chances of them actually giving you that review.

How to enquire for reviews via text

Text message communication is increasingly popular for businesses today, and you have 2 options if you lot go this route.

Personal request

Business organization: Hi Mike. We just completed your spring backyard cleanup. Looks keen, bring on some pelting!

Mike: Capeesh it. Can y'all email me the invoice?

Business: You bet, I'll send it this evening. After looking over the yard, I'd love to get your feedback in a Google or Facebook review if yous take 60 seconds. Just click here: [link].

Image source

SMS service

There are too SMS review request services that tin set up automatic texts after appointments and purchases.

Thanks for visiting [business name]! Share your feedback at [link]. [Nosotros actually read it!]

Paradigm source

How to ask for reviews via email

Using email to ask for reviews is a solid approach for businesses. First of all, it'southward still a peachy channel for communicating with your customers: 91% of consumers open their e-mail on a daily basis, and 58% of consumers check their email before doing anything else online. 2nd, yous tin include the link to the review platform correct in the electronic mail and even test out different formats and language.

Y'all can ask for reviews via email in the grade of an e-mail smash or personal email.  You may want to do one broad email or segment it out every bit you lot meet fit. Here are some simple templates to follow.

Review request electronic mail template #1

Hey everyone!

Positive reviews from awesome customers like you help other [athletes, parents, artists, ec] only like you to feel confident about choosing [business proper name]. Could you take lx seconds to go to [link to review platform] and share your happy experiences?

We volition exist forever grateful. Thank you in advance for helping united states out!

Review request email template #2

Hey anybody,

Did yous know that the number of [business name] fans has doubled since last yr? We must be doing something right! And whatever that is, we desire to proceed doing it. Then tell us!

If you take 90 seconds today, nosotros would honey it if you went to [platform] and wrote a review. A few sentences is all it takes! This enables us to continue providing the best experience possible for yous, and helps others empathise how [ business name] can brand their life easier.

Thank you in accelerate!

Review request e-mail template #3

Dear [offset name]

Thank y'all for your recent purchase. We promise you beloved it! If you practise, would you consider leaving u.s.a. a [platform] review? This helps u.s.a. to continue providing slap-up products and helps others like you to find us and brand confident [detail] decisions.

Thank y'all in accelerate!

Review request email template #4

Nada tin can make a customer feel quite every bit appreciated as when they receive a personal email from the business concern owner. Choose a handful of loyal customers who accept done a keen bargain of concern with yous, or customers with whom you're hoping to cultivate lasting relationships, and send them a personal annotation thanking them for their business organisation and request for the review.

Hi [commencement name],

We accept a quick favor to inquire. Would you lot mind heading to [platform] and writing a quick review?

Reviews assistance united states keep up with your needs and they likewise assist others like you to make confident decisions nearly [your topic].

Review or not, we nevertheless love you!

Hoping to see your smile confront soon,

[Name]

Company-broad email

Involve your employees in the procedure. Stress the importance of customer reviews to your staff and inquire that they send personal emails to customers. Let them know that they would be personally contributing to the growth of your arrangement and they'll feel empowered to participate in the initiative.

How to ask for reviews post-buy

For some businesses, request for a review immediately after their buy makes sense, while others may want to wait to give the customer fourth dimension to use it. Be certain to cater your mail-buy review requests accordingly.

Thank you cards

With a design tool like Canva, you can easily create little cards to go in your product packaging, attached to receipts, or next to the mints that encourage reviews. The bill of fare can say something similar:

• "Did you enjoy working with us? Exit a review!"
• "How did we practise? Let united states know past leaving a review at [link]!"
• "Got feedback? We'd love to hear it! You can go out us a review at [link]."

Buy confirmation emails

Mail service-purchase trigger emails are dandy places to enquire for reviews. Here are two brusque and sweet ways to request reviews or feedback in your after-purchase cheers pages:

"Thank you for your purchase! If you enjoyed your shopping experience, tell us (and others) about it!"

"Give thanks you for your purchase! If you are happy with your [new product], delight take a infinitesimal to review it hither [link to review platform]."

Chewy'due south electronic mail is a great example of providing the actual items the client purchased and a link to review each.

Nosotros'd love to hear how you and your pet enjoyed these products. Please leave a review then we can share it with other pet parents just like you.

And I particularly like this i by Biscuiteers because they include others' reviews. This helps give customers a starting point and then they're not starting from scratch.

Thanks and so much for your recent social club. Buying pressies should exist good fun and nosotros're curious to find how easy you lot found it. If you can spare a few minutes to leave us a review we'd be super grateful!

How to enquire for reviews on your website

You can include a CTA to leave a review in various places on your website, but many businesses benefit from having a defended reviews or testimonials page accessible via their main navigation (as this is 1 of the starting time things a prospective customer seeks out when considering a business concern).

Take a "leave u.s.a. a review" folio

In the instance below, this business has a review detail in their master navigation, with the ability to read and go out reviews.

In the "get out a review" page, you're asked to requite a thumbs up or a thumbs down. In one case y'all hit the thumbs upwards, you're prompted to go out a Google review.

Include existing reviews

Be sure to have a page that bear witness existing reviews, or to include them right on your "leave a review" folio. This shows people how curt their review can be and gives them a starting point.

Many content management systems accept a plugin or script that allows you to aggregate your reviews from other platforms into a feed on this page. But you can besides add them manually. Either way, it is all-time to take the reviews appear on the folio in text form (as opposed to screenshot or image). This is because reviews are often packed with important keywords that tin boost your SEO, but Google won't choice up on these words if they're in image form.

How to ask for reviews from vendors

If yous do a lot of B2B work, consider your vendors and partners for reviews. Other business organization owners empathize the value of a review, and leaving one on their website or list may be enough to get ane from them without even asking.

However, at that place are opportunities to enquire for reviews from them as well. If you find yourself in a meeting with a client or a business partner, don't exist agape to simply say,

"Mr. Smith, I really have enjoyed working with you on this project and value your insight. Would you be willing to share your experience with our company by contributing a short review for our testimonial page?"

Or

"Positive feedback from not just customers, but also the partners we work with really helps us to continue alluring more than great customers and partners such as yourself. If you lot wouldn't mind leaving a review, we would really appreciate that."

How to ask for reviews on social media

Yous tin ask for reviews on whatever social media platform, but Facebook should be your top priority since it's a meridian review site.

Ask and include a link

What better way to get Facebook reviews than via Facebook post? In the simple example below, this insurance bureau writes:

We L❤️ VE our customers! If you desire to testify u.s. some love, exit united states of america a review!

Create posts out of existing reviews

The other way to go is to share reviews on your feed as they come in, like this local business does below. You can ever add a link for customers to leave their ain reviews.

How not to ask for reviews

While you are encouraged to ask for reviews, there is a right and a wrong way to go about it. Here are some approaches you should avoid.

Incentivizing with gifts or discounts

You should not, under any circumstances, offer a discount or free gift in substitution for leaving reviews. This is against the terms and weather of many review platforms like Yelp and Google, and can atomic number 82 to a high volume of low-quality or star-only reviews (with no text). The purpose of reviews is not primarily to benefit the business organization but to empower prospective customers to brand informed decisions.

However, a pay-it-frontward campaign like the one below would exist perfectly suitable. Information technology reads:

For every review we receive nosotros will donate upwards to $10 to the Make-A-Wish Foundation

Ownership reviews

Again, this policy is in place to continue review platforms honest and accurate.

Request apologetically

Don't be afraid to ask for reviews. People (every bit mentioned above, 67% of people) are mostly willing to get out reviews. People like existence heard, and will exist actress willing to lend their vocalisation to a visitor they feel has met their expectations, as a way of returning the favor. Plus, you lot are empowering them to requite other consumers just similar them the conviction to make an informed decision

Not responding to reviews

Don't forget to respond to reviews. Start off, this is a way of acknowledging and expressing appreciation for the customer' taking the time to do so. 2d, this tin can aid you lot to build client relationships and retain more of them. Finally, it shows the rest of the public that you are attentive to the voices of your customers. Responding too builds engagement and activity on your list, which Google takes into account when ranking business listings.

Final tips on asking for customer reviews

In that location are many ways to inquire for reviews, simply the well-nigh constructive method and/or platform will be different for each business. As mentioned in a higher place, your best bet is to have a few strategies in place at once, and to experiment with detail methods to discover out which one(due south) work best for you! Just remember these key takeaways:

• Reviews aren't selfish; they empower your customers to assistance other consumers make smart and confident decisions.
• Be genuine and don't forcefulness it.
• Keep email correspondence short and sugariness. The faster the email reads, the easier they'll perceive the process to be (a copywriting psychology principle!).
• Brand it as like shooting fish in a barrel as possible for the client to go out a review (including using short, piece of cake-to-remember links for printed materials).
• Remember that customers are willing to exit reviews.
• Respond to reviews, proficient and bad!

A steady stream of good-quality reviews is essential for your reputation, ranking, and ultimately even your revenue. So follow these tips and get a review strategy in place asap!

cliftonhason1971.blogspot.com

Source: https://www.wordstream.com/blog/ws/2020/07/16/how-to-ask-for-reviews

Share this post